FAQ

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Mainly there are two locations, where the items are handmade: USA and Europe. From where your order gets shipped belongs to the availiability of raw material and the nearest location to your shipping destination. Therefore it can sometimes happen, that the order has to be fulfilled crossborder. Eventually there will be additional duty. Unfortunately There is no knwoledge on duty payments available at abstractdress.com. 

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://abstractdress.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@abstractdress.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@abstractdress.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it. Please keep in mind that all items made on customer request are not returnable.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within 2-3 weeks, depending on your preferred shipping method and the intensity of the handmade process. Shipping to countries outside of the U.S. may take up to 3 weeks. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. 

We ship to most regions worldwide. 

Worldwide shipping is at no cost.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

The items have been exclusively handmade after your order. Therefore the items are all custom made. There will be no return on custom made items except on defect items.

Defect items may be returned to the adress on the delivery notice which is in the parcel.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@abstractdress.com with the details. We’ll respond within 48 hours. 

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.